General Terms and Conditions
Version 1.2 · Effective from 20 September 2026
1. Scope
These General Terms and Conditions apply to all bookings, enquiries and stays in the Oberwidner chalets (Anna Lena Lobis, Innerpens 3, 39058 Sarntal, Italy, VAT ID 03308120215). By booking or submitting a non-binding enquiry, you accept these conditions.
2. Formation of contract and offers
For direct bookings, the contract is formed upon successful payment of the full booking amount via Stripe; the subsequent written confirmation by email serves as documentation. From that moment the booking is binding and the cancellation policy according to section 6 applies. Enquiries submitted via the contact form are non-binding and do not constitute a contract. Our individual offers are valid for 7 days from the date of issue.
3. Prices, tourist tax and additional guests
Prices shown are per chalet per night for the stated number of guests and include statutory VAT. Tourist tax is not included in the accommodation price and is charged separately at the statutory rate applicable at the time; it applies to guests aged 14 and over. For additional guests we charge per night €20 for children aged 3 to 13 and €35 for persons aged 14 and over. Babies under 2 years of age are not counted towards the number of guests; a maximum of 2 children per chalet is permitted. Breakfast can be booked optionally and costs €15 per person per night. Children up to and including 8 years of age are free. It is selected with the enquiry or direct booking and shown in the total price. The final total price is shown before the direct booking is completed.
4. Minimum stay, opening times and whole-property hire
The minimum stay is 3 nights; during selected seasonal periods, minimum stays of 4 or 5 nights apply and are indicated in the booking process. Open all year round.
The entire property — all four chalets together — is available exclusively on request and on the basis of an individual offer, not through direct booking. A flat nightly rate applies to the entire property regardless of the number of guests, with a minimum stay of 4 nights and 5 nights during selected periods. Tourist tax is also charged separately for each guest aged 14 and over. In all other respects, these conditions remain unchanged, in particular the cancellation policy under section 6.
5. Payment
For direct bookings, the full booking amount must be paid immediately via Stripe. The contract is formed and the booking becomes binding only upon successful payment (see section 2).
6. Cancellation policy
Cancellations must be submitted in writing by email to info@oberwidner.com. Cancellations made more than 30 days before arrival are free of charge. For cancellations made from 30 up to and including 14 days before arrival, 50 % of the agreed total price is charged. For cancellations made from 13 to 0 days before arrival and in the event of a no-show, 100 % of the agreed total price is charged. We recommend taking out travel cancellation insurance.
7. Arrival and departure
Check-in is possible on the day of arrival between 4:00 pm and 8:00 pm. On the day of departure, the chalet must be vacated by 10:00 am (check-out). Deviating times are possible by prior arrangement and subject to availability.
8. Pets
Pets are permitted exclusively in the Celea, Aura and Luma chalets and only upon prior registration. The fee is €40 per night. Pets are not permitted in any other chalets.
9. Liability
The contents of this website have been prepared with the greatest possible care. However, we cannot guarantee the accuracy, completeness or timeliness of the content. Liability for slight negligence is excluded – except in the event of breach of material contractual obligations, injury to life, body or health, and claims under product liability law. We are liable for brought-in items only in cases of gross negligence or intent.
10. Liability for external links
We accept no liability for the content of external websites linked here; their operators are solely responsible for such content.
11. House rules
Guests are expected to show consideration for other guests and nature throughout the property. Pets are permitted only in designated chalets and must be registered in advance. Smoking is not permitted inside the chalets. In the event of serious violation of the house rules, the landlord is entitled to refuse further accommodation.
12. Privacy
The processing of personal data is carried out in accordance with our Privacy Policy and applicable data protection laws (GDPR, Italian Personal Data Protection Code).
13. Severability clause
Should individual provisions of these Terms be or become invalid in whole or in part, the remainder shall remain valid. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose.
14. Governing law and jurisdiction
Italian law applies to all disputes arising from the contractual relationship. The exclusive place of jurisdiction for disputes with consumers is the consumer's place of residence, where provided by law; otherwise Bolzano, Italy.